Privacy Policy

Privacy policy

In the following, we provide information about the collection of personal data when using our website. Personal data is all data that can be related to you personally, e.g. name, address, e-mail address, or user behavior.

I. Name and address of the controller Linser Industrie Service GmbH Camp-Spich-Str. 70 53842 Troisdorf Germany

Represented by: Michael Linser David Linser Volker Brochhaus

Phone: +49 2241 - 265 67 00

E-mail: info@linser.eu

Internet address: www.linser.eu

II. Name and address of the data protection officer The data protection officer of the controller is

Melanie Nussbaum

Linser Industrie Service GmbH

Camp-Spich-Str. 70 53842 Troisdorf

Troisdorf, Germany

E-mail: datenschutz@linser.eu

Telephone: +49 2241 - 265 67 00

III General information on data processing 1 Purpose and scope of the processing of personal data We collect and use the personal data of our users on the basis of legal regulations, insofar as this is necessary to provide and maintain the functions, content and services of the website. When using special services, such as the use of a contact form, the collection and use of personal data of our users takes place with the consent of the user.

III General information on data processing

Purpose and scope of the processing of personal data We collect and use the personal data of our users on the basis of legal regulations, insofar as this is necessary to provide and maintain the functions, content and services of the website. When using special services, such as the use of a contact form, the collection and use of personal data of our users takes place with the consent of the user.
Legal basis for the processing of personal data The legal basis for the processing of personal data is Art. 6 para. 1 lit. a GDPR with the consent of the data subject, Art. 6 para. 1 lit. b GDPR when processing personal data for the performance of a contract, Art. 6 para. 1 lit. c GDPR when processing personal data to fulfill a legal obligation and Art. 6 para. 1 lit. d GDPR in the event that vital interests of the data subject or another natural person require the processing of personal data.

If the processing is necessary to safeguard a legitimate interest of our company or a third party and if the interests, fundamental rights and freedoms of the data subject do not outweigh the former interest, Art. 6 para. 1 lit. f GDPR serves as the legal basis for the processing.

3. Data erasure and storage duration Personal data of the data subject will be deleted or blocked as soon as the purpose or legal obligation for storage no longer applies. Data may also be stored if this is required by law.

4. Encrypted transmission This website uses SSL encryption (Secure Socket Layer) in conjunction with the highest level of encryption supported by your browser for security reasons and to protect the transmission of personal data, such as the requests you send to us as the site operator. As a rule, this is 256-bit encryption. If your browser does not support 256-bit encryption

IV. Provision of the website and creation of log files

1. description and scope of data processing Each time you visit our website for information purposes only, i.e. if you do not register or otherwise provide us with information, our system automatically collects personal data and information that your computer system transmits to our server. If you wish to view our website, we collect the following data, which is technically necessary for us to display our website to you and to ensure stability and security:

(1) Information about the browser software, its language and the version used

(2) Operating system and user interface of the user

(3) IP address of the user

(4) Date and time of access

(5) Content of the request (specific page)

(6) Access status/http status code

(7) Websites from which the user's system accesses our website

The data is also stored in the log files of our system. This data is not stored together with other personal data of the user.

2. Legal basis for data processing The legal basis for the temporary storage of data is Art. 6 para. 1 lit. f GDPR.

3. Purpose of the data processing The temporary storage of the IP address by the system is necessary to enable the website to be delivered to the user's computer. For this purpose, the user's IP address must remain stored for the duration of the session. The data is stored in log files to ensure the functionality of the website. We also use the data to optimize the website and to ensure the security of our information technology systems. The data is not analyzed for marketing purposes in this context.

These purposes also constitute our legitimate interest in data processing in accordance with Art. 6 para. 1 lit. f GDPR.

4. duration of storage

The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. In the case of the collection of data for the provision of the website, this is the case when the respective session has ended.

If the data is stored in log files, this is the case after seven days at the latest. Storage beyond this period is possible. In this case, the IP addresses of the users are deleted or anonymized in such a way that it is no longer possible to identify the accessing client.

5. possibility of objection and removal An objection to the collection and processing of personal data is only possible in the case of voluntary information provided in the context of consent, but not in the case of data in log files that is absolutely necessary for the operation of the website.

V. Use of cookies

1. description and scope of data processing Our website uses cookies. Cookies are text files that are stored in the Internet browser or by the Internet browser on the user's end device (PC, laptop, tablet, smartphone, etc.).When a user accesses a website, a cookie may be stored on the user's operating system. This cookie contains a characteristic string of characters that enables the browser to be uniquely identified when the website is called up again.Cookies do not cause any damage to your end device and do not contain any viruses, Trojans or other malware. Information is stored in the cookie that results in each case in connection with the specific end device used. However, this does not mean that we obtain direct knowledge of your identity.

We use cookies to make our website more user-friendly. Some elements of our website require that the accessing browser can be identified even after a page change.

The following data is stored and transmitted in the cookies:

Session ID
CSRF ID
Memo ID
Last viewed articles

In addition, Google Analytics cookies are used to analyze visitor behavior, for more information see IX 1. a).

2. Legal basis for data processing The legal basis for the processing of personal data is Art. 6 para. 1 lit. f GDPR.

3. Purpose of the data processing The purpose of using cookies is to simplify the use of websites for users. Some functions of our website cannot be offered without the use of cookies. For these, it is necessary that the browser is recognized even after a page change.

We require cookies for the following applications:

(1) For the provision of a shopping cart function

(2) To prevent/detect misuse of the website

(3) To provide the notepad function

(4) To display the most recently viewed articles

The user data collected by technically necessary cookies is not used to create user profiles. Our legitimate interest in the processing of personal data pursuant to Art. 6 para. 1 lit. f GDPR also lies in the aforementioned purposes.

4. duration of storage, possibility of objection and removal Cookies are stored on the user's computer and transmitted by it to our website. As a user, you therefore have full control over the use of cookies. You can deactivate or restrict the transmission of cookies by changing the settings in your Internet browser. Cookies that have already been saved can be deleted at any time. This can also be done automatically. If cookies are deactivated for our website, it may no longer be possible to use all functions of the website to their full extent.

VI Contact form and e-mail contact

1. description and scope of data processing There are several forms on our website that can be used to contact us electronically. If a user makes use of this option, the data entered in the input mask will be transmitted to us and stored. These data are (partly depending on the respective form)

Salutation, First name, Last name, E-mail address, Telephone, Subject, Comment, Invoice number, KdNr., Item number(s), Detailed error description, On which machine does the defective product run?, How long did the defective part run, How does the problem occur?, I have the following question about the item , Question

The following data is also stored when the message is sent:

(1) IP address

(2) Date and time of sending the form

Your consent is obtained for the processing of the data as part of the sending process and reference is made to this privacy policy.

Alternatively, you can contact us via the e-mail address provided. In this case, the user's personal data transmitted with the e-mail will be stored.

The data will not be passed on to third parties in this context. The data is used exclusively for processing the conversation.

2. Legal basis for data processing The legal basis for the processing of the data is Art. 6 para. 1 lit. a GDPR if the user has given consent, and Art. 6 para. 1 lit. f GDPR for the processing of data transmitted in the course of sending an e-mail. If the e-mail contact is aimed at the conclusion of a contract, the additional legal basis for the processing is Art. 6 para. 1 lit. b GDPR.

3. Purpose of the data processing The processing of the personal data from the input mask serves us solely to process the contact. If you contact us by email, this also constitutes the necessary legitimate interest in processing the data.

The other personal data processed during the sending process is used to prevent misuse of the contact form and to ensure the security of our information technology systems.

4. Duration of storage The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected. For the personal data from the input mask of the contact form and those sent by e-mail, this is the case when the respective conversation with the user has ended. The conversation is ended when it can be inferred from the circumstances that the matter in question has been conclusively clarified.

The additional personal data collected during the sending process will be deleted after a period of seven days at the latest.

5. possibility of objection and removal The user has the option to withdraw their consent to the processing of personal data at any time. If the user contacts us by e-mail, they can object to the storage of their personal data at any time. In such a case, the conversation cannot be continued. In the event of an objection to optional personal data that is not marked as a mandatory field in the contact forms, a conversation can be continued under certain circumstances.

To revoke the processing of personal data transmitted via the contact form or email, simply send an informal email to datenschutz@linser.eu.

All personal data stored in the course of making contact will be deleted in this case.

VII Order process

1. description and scope of data processing You can order items on our website. If a user makes use of this option, the data entered in the input mask will be transmitted to us and stored.

These data are Customer status (private customer / corporate customer), title, first name, surname, e-mail address, telephone number, street and house number, zip code, city, country; Optional when entering a different delivery address: Customer status (private customer / corporate customer), title, first name, surname, street and house number, zip code, country, telephone number

Optional when using existing customer registration: LIS customer number, zip code As part of the ordering process, we collect the payment method you have selected. Depending on the payment method selected, your data will be transmitted to payment providers for the purpose of the payment process. You can find more detailed information on this under IX. 2.

As part of an order process, you can voluntarily create a customer account, through which we can save your data for future purchases. When you create a customer account, the data you provide will be stored on a revocable basis.

2. Legal basis for data processing

The processing of the data is necessary for the conclusion of the contract, therefore Art. 6 para. 1 lit. b GDPR serves as the permission standard for data processing. If voluntary information is entered, consent is given and therefore Art. 6 para. 1 lit. a GDPR is the authorization standard.

3. Purpose of the data processing

The processing of personal data in the ordering process serves us

- to identify you as a customer

- to process your order

- to contact you, possibly regarding queries, clarification of discrepancies or other information about your order

- for invoicing

- for any warranty and liability issues and for any assertion of claims against you

- for the administration of our customer data.

4. duration of storage The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected. For personal data from the ordering process, this is the case when the respective contract has been fulfilled and there are no statutory retention obligations to prevent deletion.

5. possibility of objection and removal The user has the option to withdraw their consent to the processing of personal data at any time. In such a case, the contract cannot be fulfilled.

To revoke the processing of personal data transmitted during the ordering process, simply send an informal email to datenschutz@linser.eu.

All personal data stored in the course of the ordering process will be deleted in this case.

VIII. Newsletter

1. description and scope of data processing You can subscribe to a free newsletter on our website. If you would like to receive the newsletter offered on the website, we require an e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter.

We use the so-called double opt-in procedure to ensure that the newsletter is sent with your consent. This involves the potential recipient being added to a mailing list. The user then receives a confirmation e-mail to confirm the registration in a legally secure manner. The address will only be actively added to the mailing list if confirmation is given.

We use this data exclusively for sending the requested information and offers.

An anonymized performance measurement is carried out in the newsletter with the help of a tracking pixel image.

2. Legal basis for data processing

The legal basis for the processing of the data is the existence of the user's consent pursuant to Art. 6 para. 1 lit. a GDPR. For the anonymized performance measurement it is Art. 6 para. 1 lit. f GDPR.

3. Purpose of the data processing The purpose of collecting the user's email address is to deliver the newsletter. The collection of other personal data as part of the newsletter registration serves to prevent misuse of the services or the e-mail address used. The anonymized performance measurement takes place for the purpose of the needs-based design and continuous optimization of our newsletter.

4. duration of storage The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. The user's e-mail address is stored for as long as their subscription is active. Other personal data is deleted after 7 days, unless it is necessary to prove the user's consent. This data is stored until the user withdraws their consent.

5. possibility of objection and removal The subscription to the newsletter can be canceled by the user concerned at any time. For this purpose, there is a corresponding link in every newsletter.

This also makes it possible to withdraw consent to the storage of all data processed for the purpose of sending the newsletter.

IX. Analysis & payment tools

1. tracking tools The tracking measures listed below and used by us are carried out on the basis of Art. 6 para. 1 sentence 1 lit. f GDPR. With the tracking measures used, we want to ensure a needs-based design and the continuous optimization of our website. On the other hand, we use the tracking measures to statistically record the use of our website and to evaluate it for the purpose of optimizing our offer for you. These interests are to be regarded as legitimate within the meaning of the aforementioned provision.

The respective data processing purposes and data categories can be found in the corresponding tracking tools.

a) Google Analytics

We use Google Analytics, a web analysis service of Google Inc (https://www.google.de/intl/de/about/) (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; hereinafter referred to as "Google") for the purpose of designing and continuously optimizing our pages to meet your needs. In this context, pseudonymized user profiles are created and cookies (see under V.) are used. The information generated by the cookie about your use of this website, such as

- Browser type/version, - operating system used,

- Referrer URL (the previously visited page),

- Host name of the accessing computer (IP address),

- time of the server request,

are transmitted to a Google server in the USA and stored there. The information is used to evaluate the use of the website, to compile reports on website activity and to provide other services relating to website activity and internet usage for the purposes of market research and the needs-based design of this website. This information may also be transferred to third parties if this is required by law or if third parties process this data on our behalf. Under no circumstances will your IP address be merged with other Google data. The IP addresses are anonymized so that they cannot be assigned (IP masking).

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google by downloading and installing a browser add-on (https://tools.google.com/dlpage/gaoptout?hl=de).

As an alternative to the browser add-on, especially for browsers on mobile devices, you can also prevent Google Analytics from collecting data by clicking on this link. An opt-out cookie will be set to prevent the future collection of your data when you visit this website. The opt-out cookie is only valid in this browser and only for our website and is stored on your device. If you delete the cookies in this browser, you must set the opt-out cookie again.

Further information on data protection in connection with Google Analytics can be found in the Google Analytics help section (https://support.google.com/analytics/answer/6004245?hl=de).

b) Google Adwords Conversion Tracking

We use conversion tracking (visitor action evaluation of the online advertising program Google Adwords, a web analysis service of Google Inc (https://www.google.de/intl/de/about/) (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; hereinafter referred to as "Google"). If you click on an advertisement from the Google Adwords service, a cookie (see also under V.) is stored on your computer for a limited period of 30 days. If you visit certain pages of our website and the cookie has not yet expired, Google and we can recognize that you have clicked on the ad and have been redirected to this page. Each Google AdWords customer receives a different cookie. It is therefore not possible for cookies to be tracked via the websites of AdWords customers. This cookie does not contain any personal data.

The information is used to create conversion statistics for AdWords ads.

The processing is carried out on the basis of Art. 6 (1) lit. f GDPR from the legitimate interest in targeted advertising and analyzing the impact and efficiency of this advertising.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

You can also deactivate personalized advertising for you in the Google advertising settings. You can find instructions on how to do this at https://support.google.com/ads/answer/2662922?hl=de.

In addition, you can deactivate the use of cookies by third-party providers by visiting the deactivation page of the Network Advertising Initiative at https://www.networkadvertising.org/choices/ and implementing the further information on opting out mentioned there.

Further information and Google's privacy policy can be found at: https://www.google.de/policies/privacy/

Important note for your website administrator regarding Google Analytics

Add-ons for suppressing Google Analytics user tracking do not always work in the browsers of mobile devices, e.g. smartphones or tablets. On your website, you must also give these users the option of deactivating the recording of their behavior by Google Analytics. For this purpose, an additional JavaScript link is integrated into your privacy policy at the end of the section "Privacy policy for the use of Google Analytics - Objection to data collection". Clicking on this link generates a cookie for the user, which deactivates user tracking in the user's browser for the Google Analytics account linked to your website.

For this link to work, you must first place the following HTML source code with JavaScript BEFORE your Google Analytics tracking code.

Also replace the character string UA-XXXXXXX-X with your Google Analytics tracking ID.